Jan 2023 — Nov 2025
Modernizing Healthcare + Payments Product Delivery in a Regulated Environment
Product Manager • Nsisong Labs
Owned end-to-end lifecycle delivery across healthcare and payment products, balancing patient workflow constraints with financial transaction reliability.
Challenge
Clinical and finance teams had conflicting priorities: speed vs. compliance, usability vs. controls, and rapid releases vs. operational reliability.
Approach
- • Reframed roadmap planning around shared outcomes: reduced operational errors, faster reconciliation, and smoother practitioner workflows.
- • Introduced tighter discovery-to-delivery rituals with measurable acceptance criteria across product, engineering, and compliance stakeholders.
- • Improved incident learning loops by feeding production insights directly into backlog prioritization.
- • Structured release slices to reduce delivery risk while preserving momentum on core revenue-impacting features.
Outcome
- • Improved cross-functional alignment between product, clinical, and finance teams.
- • Increased release confidence by moving from broad scope drops to staged, measurable delivery.
- • Strengthened product decision quality through clearer trade-off framing and stakeholder visibility.
Skills Demonstrated
HealthcareFintechCompliance-Aware DeliveryProduct Operations